Shipping policy
Shipping Policy
Thank you for shopping with ROSEMARS. We take great care in preparing and delivering your order.
Processing Time Orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations We ship worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location.
Estimated Delivery Times
- Hong Kong: 2–4 business days
- Asia Pacific: 5–10 business days
- Europe & North America: 7–14 business days
- Rest of World: 10–21 business days
Delivery times are estimates and may vary due to customs clearance or carrier delays.
Shipping Rates Shipping rates are calculated at checkout. We offer complimentary shipping on orders over [HKD 1500].
Customs & Duties International orders may be subject to customs duties and taxes upon arrival. These charges are the responsibility of the customer and are not included in the order total.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at [rosemarshk@gmail.com] within 7 days of the expected delivery date.